New Sensei install; Dashboard/Reports show no data

[mgeoffriau]

OPNsense 20.7.8 on an HP T620+ thin client. Sensei 1.7.1.

I installed Sensei the other day as our oldest child is beginning to use the family computer for a few things and I'm interested in seeing what kind of safety barriers I can enforce.

I referenced a few install guides/videos and the install was straightforward with no issues. I initially selected Passive Mode as I was just curious to see what it would report on, before I attempted to enforce controls. I selected the LAN interface as the protected interface. The Status page shows it's recording bytes/packets in on the interface.

However, the Dashboard, Reports, and even Live Sessions Explorer pages are completely blank. The prebuilt tiles are there, but no data populates.

Out of curiosity, I switched the mode to Routed Mode (L3 Mode, Reporting + Blocking) with native netmap driver, and again, the Status page shows bytes/packets in and out now, but Dashboard, Reports, and Live Sessions Explorer are blank.

What am I overlooking? Happy to provide any specific info that might be helpful in troubleshooting.

[mgeoffriau]

Interesting. So, for some further testing, I tried installing Sensei on an OPNsense VM (running on ESXi) that runs in my internal homelab. OPNsense 21.7.7 and Sensei 1.10.1.

Works perfectly. Only difference (other than versions) is that I did not try Passive Mode, I went straight to Routed Mode (L3 Mode, Reporting + Blocking) with native netmap driver. Other than that, exact same process I followed for my production router.

Would the underlying hardware/host make any difference?

[athurdent]

Would the underlying hardware/host make any difference?

If the NIC is missing netmap support, that would make a difference. Maybe try the generic netmap driver in that case.

[sy]

Hi,

It seems that there is a Reporting DB issue. Please update both OPNsense and Zenarmor to the latest version then try agin.

[Mks]

Hi,

I had had the same issue and could no solve it. I contacted the support and they solved the issue in an remote session.

If you can not fix it, file a ticket to the Zenarmor support.

b

[mgeoffriau]

Upgraded OPNsense and Sensei to latest and it seems to be working as expected now.

[Mks]

Now I face the same issue again, update does not resolve the issue.
I think I need the support again.

br

[sy]

Hi Mks,

Is it a different issue from the post https://forum.opnsense.org/index.php?topic=26591.0?