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New Sensei install; Dashboard/Reports show no data
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Topic: New Sensei install; Dashboard/Reports show no data (Read 2679 times)
mgeoffriau
Newbie
Posts: 12
Karma: 0
New Sensei install; Dashboard/Reports show no data
«
on:
January 26, 2022, 04:54:34 am »
OPNsense 20.7.8 on an HP T620+ thin client. Sensei 1.7.1.
I installed Sensei the other day as our oldest child is beginning to use the family computer for a few things and I'm interested in seeing what kind of safety barriers I can enforce.
I referenced a few install guides/videos and the install was straightforward with no issues. I initially selected Passive Mode as I was just curious to see what it would report on, before I attempted to enforce controls. I selected the LAN interface as the protected interface. The Status page shows it's recording bytes/packets in on the interface.
However, the Dashboard, Reports, and even Live Sessions Explorer pages are completely blank. The prebuilt tiles are there, but no data populates.
Out of curiosity, I switched the mode to Routed Mode (L3 Mode, Reporting + Blocking) with native netmap driver, and again, the Status page shows bytes/packets in and out now, but Dashboard, Reports, and Live Sessions Explorer are blank.
What am I overlooking? Happy to provide any specific info that might be helpful in troubleshooting.
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mgeoffriau
Newbie
Posts: 12
Karma: 0
Re: New Sensei install; Dashboard/Reports show no data
«
Reply #1 on:
January 26, 2022, 05:23:56 am »
Interesting. So, for some further testing, I tried installing Sensei on an OPNsense VM (running on ESXi) that runs in my internal homelab. OPNsense 21.7.7 and Sensei 1.10.1.
Works perfectly. Only difference (other than versions) is that I did not try Passive Mode, I went straight to Routed Mode (L3 Mode, Reporting + Blocking) with native netmap driver. Other than that, exact same process I followed for my production router.
Would the underlying hardware/host make any difference?
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athurdent
Sr. Member
Posts: 251
Karma: 23
Re: New Sensei install; Dashboard/Reports show no data
«
Reply #2 on:
January 26, 2022, 06:15:26 am »
Quote from: mgeoffriau on January 26, 2022, 05:23:56 am
Would the underlying hardware/host make any difference?
If the NIC is missing netmap support, that would make a difference. Maybe try the generic netmap driver in that case.
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sy
Hero Member
Posts: 593
Karma: 44
Re: New Sensei install; Dashboard/Reports show no data
«
Reply #3 on:
January 26, 2022, 08:49:38 am »
Hi,
It seems that there is a Reporting DB issue. Please update both OPNsense and Zenarmor to the latest version then try agin.
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Mks
Sr. Member
Posts: 272
Karma: 19
Re: New Sensei install; Dashboard/Reports show no data
«
Reply #4 on:
January 26, 2022, 01:57:25 pm »
Hi,
I had had the same issue and could no solve it. I contacted the support and they solved the issue in an remote session.
If you can not fix it, file a ticket to the Zenarmor support.
b
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mgeoffriau
Newbie
Posts: 12
Karma: 0
Re: New Sensei install; Dashboard/Reports show no data
«
Reply #5 on:
January 27, 2022, 04:31:14 pm »
Upgraded OPNsense and Sensei to latest and it seems to be working as expected now.
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Mks
Sr. Member
Posts: 272
Karma: 19
Re: New Sensei install; Dashboard/Reports show no data
«
Reply #6 on:
January 28, 2022, 08:35:31 pm »
Now I face the same issue again, update does not resolve the issue.
I think I need the support again.
br
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sy
Hero Member
Posts: 593
Karma: 44
Re: New Sensei install; Dashboard/Reports show no data
«
Reply #7 on:
January 30, 2022, 06:40:33 pm »
Hi Mks,
Is it a different issue from the post
https://forum.opnsense.org/index.php?topic=26591.0?
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New Sensei install; Dashboard/Reports show no data