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Zenarmor (Sensei) / Re: Reporting Database Stops Capturing Data
« on: April 22, 2024, 04:55:44 pm »
While it's difficult to diagnose without more information, such as logs or system configurations, it's possible that the upgrade process could have disrupted the connection between the engine and the remote Elasticsearch database, as you speculated. If the issue persists, it's essential to ensure that the CRM data enrichment process is functioning correctly. Since you mentioned that restarting the engine didn't resolve the issue, and the remote database appears healthy, it might be worth reaching out to Zenarmor's support team again for further assistance with troubleshooting the CRM data enrichment process.