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Hardware and Performance / Re: Reasonable alternative for Deciso D840
« on: October 26, 2021, 03:16:46 pm »
Hi Ad,
no objections to anything you said, and I also appreciate the prompt and helpful support I got from you during this story.
Keeping deliveries within EU is a workaround that was discussed on the way, but that is not exactly the problem here.
The outcome was more related to some aspects of overall communication experience: some key questions never answered (or explicitly denied answer which would be fair), time frame stretched indefinitely. This went way beyond my boundary of acceptable roughly two months ago. Consequently, I simply cannot rely on the time estimations of your colleague with whom I was mostly communicating, and the likelihood of staying without appliance for too long is considerable. Besides, that already took inappropriate toll of effort.
Still, please note that I am very angry and frustrated now, so that the above is a biased impression.
I really hope I made it clear that it is an unfortunate personal experience which should not necessarily be considered as basis for any conclusions about the company.
Nevertheless, I would like to evaluate alternative paths. Just looking over alternative devices, unfortunately, does not render an answer easily. This is why I reckoned it would not harm asking, in case someone might have been looking in similar directions.
no objections to anything you said, and I also appreciate the prompt and helpful support I got from you during this story.
Keeping deliveries within EU is a workaround that was discussed on the way, but that is not exactly the problem here.
The outcome was more related to some aspects of overall communication experience: some key questions never answered (or explicitly denied answer which would be fair), time frame stretched indefinitely. This went way beyond my boundary of acceptable roughly two months ago. Consequently, I simply cannot rely on the time estimations of your colleague with whom I was mostly communicating, and the likelihood of staying without appliance for too long is considerable. Besides, that already took inappropriate toll of effort.
Still, please note that I am very angry and frustrated now, so that the above is a biased impression.
I really hope I made it clear that it is an unfortunate personal experience which should not necessarily be considered as basis for any conclusions about the company.
Nevertheless, I would like to evaluate alternative paths. Just looking over alternative devices, unfortunately, does not render an answer easily. This is why I reckoned it would not harm asking, in case someone might have been looking in similar directions.