GUI/Shell crashing

[Mattps]

Hi Forum,

I need a some troubleshooting an unstable OPNSense installation. I've moved from a virtualised OPNSense instances to running of dedicated hardware:

HP T730 Mini PC 8GB RAM, 64GB NVMe, Intel Pro/1000 ET 82576 Quad NIC

I'm using the latest VGA image with no additional plugins. OPNSense will suddenly lock up, GUI/Shell become unresponsive and the NIC ports link lights stop. Rebooting the PC resolves the issue. Yesterday with just 1 LAN and WAN interface configured it would crash after about 20 mins. I installed Windows 11 IoT over the top, updated the BIOS, ran hardware diagnostics - all passed. With Windows it ran without issue. Confident that it was fixed I reinstalled OPNSense and it seemed to work - ran for over 90 mins without issue.

Today I have configured 3 additional LAN interfaces and the problem is back, except now it will stay on for about 2 mins before dying. Any had any experience of this or where I can check logs to see what is going on?

Thanks in advance,
Matt

[meyergru]

Try using the tuneable "hw.pci.enable_aspm = 0" to disable ASPM if your BIOS does not support it. Those freezing issues often point to ASPM issues.

[Mattps]

Thanks Meyergru, I'll try that. I managed to get the Firmware > Report output before it crashed, I've attached in case that's helpful.

[Mattps]

It stayed up for about 20 mins and then died again unfortunately.

[meyergru]

Did you try installing the microcode updates? It does not look like it from the report...

There is definitely something off in the Power Management in your firmware:

[1] Firmware Warning (ACPI): Optional FADT field Pm2ControlBlock has valid Length but zero Address: 0x0000000000000000/0x1 (20221020/tbfadt-796)

If the uptime is exactly 20 Minutes, I would look for a BIOS watchdog. When you look at the forum search for HP T730, you will find a few other reports of systems freezing or crashing.

[Mattps]

I believe the microcode update is in the latest BIOS update, which I have installed. I'll have a look at the other posts. Do you think this is an issue with the HP T730 or the PCIe NIC?