To be frank if they do not support their product you should stop bothering with it.They certainly don't care about the plugin in the community version the've copied to make their enterprise version. I think they just want you to pay to get their help.Cheers,Franco
The problem is the scope here which is unclear. Is this a plugin issue or an issue with the ntop software? Can this be fixed in the plugin? If yes a PR to the plugin is trivial even for Michael, but figuring out what the problem is could be hours of work if it's even solvable and not related to the FreeBSD package that ntop is releasing.Not supporting OPNsense is ok... but not supporting open source users is a bit strange considering it's open source.Cheers,Franco
It depends on the specific use cases, of course.Just for fun I installed the community ntopng and it shows data and performed a network discovery finding 3 devices which looks about right. No errors (un)fortunately. It's probably not the plugin, worst case maybe a firewall setup issue.Cheers,Franco