lost after a reboot

[bazbaz]

Hi
I'm running opnsense on VMWare, last update, and after a reboot it has stopped responding.

From the console ttyv0 if I insert right login and password (if they are wrong I have an other message), OPNSense responds "this account is currently not available" and go back to login request.

More strange: the reboot was two days ago. So I restored previous backups, until oldest from 09/03 (the unit has worked well until 09/13). After every restore the unit has the same problem!

How can I recover it? What can be the cause?

thanks

[bazbaz]

So, I started a new opnsense installing it from scratch. Then I restored the full backup of my blocked system. After that, also the new one does not allow me to access from the console.

[cookiemonster]

have access to WebUI to check System > Access > Users ?

[bazbaz]

no

the only way I solved is:

- start a new opnsense
- restore backup WITHOUT reboot
- change the option to disable password protection from console
- reboot

after that, from console I found that WAN interface was assigned to the wrong physical interface! Fixing it, I was able to work.

The big question is how and why this problem can exist.