Stupid facebook games

[enesha]

Hey all, thanks for looking.  I have a stable production environment on 23.1.9. Most things are working well

I'm using unbound and have several rules applied, and I can look at logs etc and see things are being blocked at ns lookup such as certain roku analytics and some bing, etc you get the drift.

My problem is with facebook.  Ugh i know.  My mother is a user so I have to keep most of it ublocked.  She uses her cell phone or desktop computer.  The desktop computer tries to load some games (QuizPlanet and Words with Friends being her favorites) but they just stop at 0% on the load screen.  Same thing happens with her cell phone on the wifi.  However her phone works fine using the cellular data..

I have tried having her open the games while I am watching the logs.  Either under reporting or services.  I see queries, but the all seem to go through,  Green under reporting and things like [74849:1] reply: 192.168.1.100 star-mini.c10r.facebook.com. HTTPS IN NOERROR 0.000000 1 101 uner servies. However she is still unable to play her games.  I've even tried disableing unbound, assuming it was the problem, but doesn't seem to make a difference.  I don't have an firewall rules that should interfere, and I don't think any plugins are doing it.  Any thoughts to point in the vague direction would be super helpful and appreciated. 
Thanks

[Seimus]

Hm you said you have no rules that would block it. Do you have as well permitted UDP traffic? A lot of such games tents to use UDP.

I would advise to do a Live view in OPN, prepare a filter with her IP as source and let her open the game. You should see what Protocols and IPs as well what happens on the FW level with the traffic.

Regards,
S.