Sensei not starting

[Defender110]

Hi!
I am a new user and just setting up OPNsense for the first time. So far, so good.
However, Sensei is not starting up. When clicking on "Status", I am getting stuck with the message "Starting user interface".
Deleting and reinstalling did not help.
Any advice?

Processor: AMD RX-427BB
RAM: 8GB
SSD: 256GB
Network Card: Intel I350-T4

Everything updated to the latest version.

Thanks!

[athurdent]

Did you go through the initial setup process and it went fine? What hardware is this? You need at least 2GB RAM and a decent network card for it to work properly.

[Defender110]

Thanks for your reply. Problem is, I am not getting to the initial setup. When trying to go there, I am stuck at what I mentioned.
Hardware should be fine, added it to my post above. network card is a Intel I350-T4 ...should also be alright.
I also contacted Sesei...but I thought maybe someone knows this issue.
Marco

[athurdent]

Hmm, HW looks good as far as I can tell. Did you install all Sensei/Zenarmor packages in OPNsense's plugins section?

[Defender110]

I think so! It's 4 all together. Please see the screenshots attached.

[athurdent]

I think so! It's 4 all together. Please see the screenshots attached.

Hmm, not really that deep into OPNsense packet management, but status Orphaned does probably not look that good. Those show up as installed here.

[Defender110]

Oh! I did not realize that! Thats actually behind each installed package, therefore I thought its normal. Please see the screenshot.
What can I do about it?

[athurdent]

Hmm, not sure, this might be one for the general forum part. Is your OPNsense on the latest version?

[Defender110]

I followed this

https://forum.opnsense.org/index.php?topic=15996.0

and the orphaned issue is gone.
However, Sensei still not starting.

[Defender110]

Hmm, not sure, this might be one for the general forum part. Is your OPNsense on the latest version?

Yes, its up to date and so are all packages and plugins.

Thanks for trying to help!

Marco

[mb]

@Defender110, this seemed to be related to a UI glitch. Maybe a theme incompatibility. If you're not using the default theme, can you try switching to it and try again?

If it's not the case, send us a report and the team will have a look.

[Defender110]

Thank you for your answer!
The only theme I have installed is the default one. I did not mess with this at all.
Sorry for the noob question....but how am I able to "send you a report"?

Thanks a lot!

[mb]

Got it.

No worries at all. Find the "Report Bug" link on the upper right corner of the zenarmor UI. Make sure to send zenarmor logs. You'll be assigned a ticket and the team will follow up from there.

[Defender110]

Ah yes! This I did yesterday. Its request 3257 and Salih answered me that they are looking into this. So as its now weekend, it will probably take a bit of time.
Thanks a lot for your feedback though!
Marco 

[mb]

Hi Marco,

Got it. Yep, it looks like it's on their table. Always a pleasure, have a great weekend.