OPNsense Forum

English Forums => Zenarmor (Sensei) => Topic started by: Defender110 on October 16, 2021, 01:30:17 pm

Title: Sensei not starting
Post by: Defender110 on October 16, 2021, 01:30:17 pm

Hi!
I am a new user and just setting up OPNsense for the first time. So far, so good.
However, Sensei is not starting up. When clicking on "Status", I am getting stuck with the message "Starting user interface".
Deleting and reinstalling did not help.
Any advice?

Processor: AMD RX-427BB
RAM: 8GB
SSD: 256GB
Network Card: Intel I350-T4

Everything updated to the latest version.

Thanks!

Title: Re: Sensei not starting
Post by: athurdent on October 16, 2021, 01:35:33 pm

Did you go through the initial setup process and it went fine? What hardware is this? You need at least 2GB RAM and a decent network card for it to work properly.

Title: Re: Sensei not starting
Post by: Defender110 on October 16, 2021, 01:55:42 pm

Thanks for your reply. Problem is, I am not getting to the initial setup. When trying to go there, I am stuck at what I mentioned.
Hardware should be fine, added it to my post above. network card is a Intel I350-T4 ...should also be alright.
I also contacted Sesei...but I thought maybe someone knows this issue.
Marco

Title: Re: Sensei not starting
Post by: athurdent on October 16, 2021, 02:13:44 pm

Hmm, HW looks good as far as I can tell. Did you install all Sensei/Zenarmor packages in OPNsense's plugins section?

Title: Re: Sensei not starting
Post by: Defender110 on October 16, 2021, 02:20:53 pm

I think so! It's 4 all together. Please see the screenshots attached.

Title: Re: Sensei not starting
Post by: athurdent on October 16, 2021, 03:46:06 pm

Quote from: Defender110 on October 16, 2021, 02:20:53 pm

I think so! It's 4 all together. Please see the screenshots attached.

Hmm, not really that deep into OPNsense packet management, but status Orphaned does probably not look that good. Those show up as installed here.

Title: Re: Sensei not starting
Post by: Defender110 on October 16, 2021, 03:57:19 pm

Oh! I did not realize that! Thats actually behind each installed package, therefore I thought its normal. Please see the screenshot.
What can I do about it?

Title: Re: Sensei not starting
Post by: athurdent on October 16, 2021, 04:08:42 pm

Hmm, not sure, this might be one for the general forum part. Is your OPNsense on the latest version?

Title: Re: Sensei not starting
Post by: Defender110 on October 16, 2021, 04:10:07 pm

I followed this

https://forum.opnsense.org/index.php?topic=15996.0 (https://forum.opnsense.org/index.php?topic=15996.0)

and the orphaned issue is gone.
However, Sensei still not starting.

Title: Re: Sensei not starting
Post by: Defender110 on October 16, 2021, 04:11:41 pm

Quote from: athurdent on October 16, 2021, 04:08:42 pm

Hmm, not sure, this might be one for the general forum part. Is your OPNsense on the latest version?

Yes, its up to date and so are all packages and plugins.

Thanks for trying to help!

Marco

Title: Re: Sensei not starting
Post by: mb on October 16, 2021, 05:10:39 pm

@Defender110, this seemed to be related to a UI glitch. Maybe a theme incompatibility. If you're not using the default theme, can you try switching to it and try again?

If it's not the case, send us a report and the team will have a look.

Title: Re: Sensei not starting
Post by: Defender110 on October 16, 2021, 05:24:04 pm

Thank you for your answer!
The only theme I have installed is the default one. I did not mess with this at all.
Sorry for the noob question....but how am I able to "send you a report"?

Thanks a lot!

Title: Re: Sensei not starting
Post by: mb on October 16, 2021, 05:27:32 pm

Got it.

No worries at all. Find the "Report Bug" link on the upper right corner of the zenarmor UI. Make sure to send zenarmor logs. You'll be assigned a ticket and the team will follow up from there.

Title: Re: Sensei not starting
Post by: Defender110 on October 16, 2021, 05:31:36 pm

Ah yes! This I did yesterday. Its request 3257 and Salih answered me that they are looking into this. So as its now weekend, it will probably take a bit of time.
Thanks a lot for your feedback though!
Marco 

Title: Re: Sensei not starting
Post by: mb on October 16, 2021, 05:34:09 pm

Hi Marco,

Got it. Yep, it looks like it's on their table. Always a pleasure, have a great weekend.

Title: Re: Sensei not starting
Post by: Defender110 on October 20, 2021, 02:53:27 pm

Hi All!

FYI, support guided me to this and this fixed the issue.

https://www.sunnyvalley.io/docs/troubleshooting/reporting#how-do-i-reinstall-the-reporting-database (https://www.sunnyvalley.io/docs/troubleshooting/reporting#how-do-i-reinstall-the-reporting-database)

Thanks all for your help!