Not accepting PPPoE username

[JustTed]

I think I might have identified a possible bug.

Switched broadband provider, and with the new username, the PPPoE interface stays disabled. Now, the new username is:

xxxxxxx@dslnet

As you can see there is no . in the domain name. Now, if I (incorrectly) change the username to:

xxxxxxx@dslnet.uk

Then the interface enables. But, as the username is now incorrect, it doesn't work. So my guess is that opnsense only works with usernames that appear to be a standard FQDN, and not the virtual domain names in use by my new ISP.

Who can advise on this predicament?! I've had to switch to a nasty old router just to get things working, so I've lost all the good stuff :(

[hushcoden]

My PPPoE username is in a similar format and it works, there must be something else you're missing...

[JustTed]

Ah that's interesting, thanks - same provider as well! Do you have the WAN interface set with "IPv4 configuration type: PPPoE"? I'm wondering if there are other ways of doing it. Any chance you can share some screenshots of your PPPoE / WAN config? :)

[hushcoden]

It can't be the new ISP: when I set up my OPNsense I was already with Zen and the config was straightforward...

[JustTed]

Thanks for your help. I'm not sure what was preventing it from working but it's suddenly sprung into life!