New to opnsense-traffic not routed based wan interface

[jmcgon]

Opnsense 22.7.2.  LAN is working. WAN is not. I am waiting for tier 2 of isp support to call back. 

I come from a Cisco background. I cannot ping the isp gateway I am told my interface is connected to. Tier 1 says all is good.
So I’m thinking it’s me and my lack of experience with opnsense.

I can’t tell if LAN private ips are being translated or not. How can I tell that?

Do I need to set up a NAT rule?  Tried but it didn’t work.

Any suggestions would be appreciated

[jmcgon]

More info:

Computer connected to LAN via switch which is connected to igb1 of protectli vault can ping igb1 and igb0 (wan) but not WAN gateway.

Pinging from cli of opnsense serial connection can ping computer but cannot ping igb0 nor igb1