Good news! When flush the cache on the client with Netskope VPN, I am able to get to the server with or without "www" in front. This is with the overrides disabled.
When the overrides are enabled (I just made sure to have two overrides, with and without "www", versus using *), flushing the dns and pinging would timeout.
When the overrides are enabled (I just made sure to have two overrides, with and without "www", versus using *), flushing the dns and pinging would timeout.