Quote from: EricPerl on April 23, 2025, 09:26:50 PMI was under the impression from your original post that the cost could be x10 (probably with other benefits like higher bandwidth or better SLAs and support).Eh, to a degree that's also true. The way the local ISP tried to sell it to me was that they offer three service tiers (Residential, Business and Enterprise).
What ended up being the same price was switching from the residential service to the business tier, but as far as I've been able to tell (they still haven't finished the arrangements on their end), the only practical difference is that the contract doesn't restrict me anymore from indirectly reselling the service (so if I were a restaurant with a guest network for example, I wouldn't get fined for conditioning internet access on the diner's consumption).
There's a slight chance I might get to talk to someone else at a different department when I call the ISP, but that remains to be seen still.
The part where things get really expensive is that according to them both the provisioning of PPPoE credentials and enabling bridge mode on the ONT are enterprise features, and unless they're forced by law, the only way you're getting a firewall on your network is with a double NAT from the get go.
They wouldn't give an exact quote, but supposedly enterprise contracts include a dedicated technician on their end instead of the regular call center, yet none of the ISP's offerings have any sort of legally binding warranty and/or SLAs (in fact, if you look them up on our FCC equivalent — the IFT, the contract only makes a best-effort promise to deliver the speed of the plan, but has a warranty of 0Mbps minimum service at any time).
So long story short, unless the service failing costs them more than it costs you, tough luck.