After update from 17.7.7 to 17.7.8 the Web UI is not accessible

[soernt.poppe]

Hi there,

after the update to 17.7.8 I can not access the Web-UI. I get this:

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Not Found

The requested URL / was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Apache/2.4.27 Server at jupiter.poppe.de Port 443

Also: I can connect to to the box via ssh, but my password is not accepted anymore.

I can connect to the box via a serial cable.

All clients can access the internet.

I never get such a situation during the updates I did before.

What I need to do in order to get the WebUI up and running?

Kind regards,
Sörnt Poppe

[franco]

Hi Sörnt,

Can you run these commands for diagnostics?

# pkg check -da
# pkg check -sa
# pkg info opnsense


Thanks,
Franco

[soernt.poppe]

Hi Franco,

that is what I get for your commands:

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root@jupiter:~ # pkg check -da
Checking all packages: 100%
root@jupiter:~ # pkg check -sa
Checking all packages: 100%
root@jupiter:~ # pkg info opnsense
opnsense-17.7.8
Name           : opnsense
Version        : 17.7.8
Installed on   : Thu Nov 23 10:20:50 2017 CET
Origin         : opnsense/opnsense
Architecture   : FreeBSD:11:amd64
Prefix         : /usr/local
Categories     : sysutils www
Licenses       : BSD2CLAUSE
Maintainer     : franco@opnsense.org
WWW            : https://opnsense.org/
Comment        : OPNsense release package
Annotations    :
        repo_type      : binary
        repository     : OPNsense
Flat size      : 20.1MiB
Description    :
3a28080b7
root@jupiter:~ #

[franco]

Everything certainly looks normal... Do you see the console menu? If yes, try 11) Reload all services.


Cheers,
Franco

[franco]

PS: We don't use "Apache/2.4.27 Server" so make sure you're not connecting through a proxy or something....

[soernt.poppe]

Hi Franco,

I can access the UI by using the IP-Address but not by name. Stupid me, I should have try that before posting.
So something is different with the DNS Server!?

Kind regards,
Sörnt

[soernt.poppe]

Why every, now I can access the box by name.

Thank you for your help.

Kind regards,
Sörnt

[franco]

Hi Sörnt,

I looks like http://jupiter.poppe.de/ is the external service with your web server, but you expect jupiter to resolve internally to somewhere else (split DNS). Hard to say without knowing your setup, but if it's back in working order that's good. :)


Cheers,
Franco