Update to 25.1 Failed, Hangs

[Twitchiz]

Hey everyone, looking for some help with the upgrade. I have a Protectli VP4630 and I tried upgradeding from 24.7 to 25.1. It seemed to download everything. After about a half hour of nothing happening, I consoled in and it was totally blank, just to test, I unplugged the WAN and that showed a down message, so I knew it was responsive. After another twenty minutes, I forced it off and back on and it rebooted in 24.7. Looking for any recommendations or help.

[turipriv]

Did you managed to extract the upgrade logs?

[Twitchiz]

So I've never had this issue before, and google isn't helping much. Where in the GUI would I find the upgrade log? Would rather not have to dive into the terminal for this just yet, but I can if no other alternative.

[franco]

Start by sharing the update log from the GUI from the attempt.


Thanks,
Franco

[turipriv]

So I've never had this issue before, and google isn't helping much. Where in the GUI would I find the upgrade log? Would rather not have to dive into the terminal for this just yet, but I can if no other alternative.

In the firmware upgrade page in the GUI, a Tab is displaying live messages during the upgrade and audits.

Posting its content would be a good start.

[Twitchiz]

Let me try it tomorrow when folks aren't using the internet but I recall it succeeding, telling me it needed to reboot, and then it just hung. It never rebooted but all services stopped, GUI stopped responding, and no internet. I'll get it tomorrow!