live session not live

[ozlecz]

Subscription: Paid

i could see at Live Sessions>>Connections, with session as late as 7hrs. Live session does not appear as they happen.

[IHK]

There may be an index problem. You can try again by resetting Reporting Database.

This action will irrecoverably delete all your data.

Zenarmor / settings / Reporting & Data / Database / Reset Reporting Database

[ozlecz]

now theres no data to display on all the 5 tabs

[IHK]

Can you share the logs and configuration by following the instructions in the link below so that we can make a detailed review?
I ask you to tick all the options.


https://www.zenarmor.com/docs/support/reporting-bug

[ozlecz]

understood that you need logs  like
/conf/config.xml

could you please guide me how to get this, as my shell is denying me
root@OPNsense:~ # /conf/config.xml
/conf/config.xml: Permission denied.

thx

[Taunt9930]

understood that you need logs  like
/conf/config.xml

could you please guide me how to get this, as my shell is denying me
root@OPNsense:~ # /conf/config.xml
/conf/config.xml: Permission denied.

thx

Follow the instructions in the post before - just use the UI to 'Send feedback'

[ozlecz]

sending the feedback wont be a problem.

my issue is getting the logs required as ive just posted.

[Patrick M. Hausen]

could you please guide me how to get this, as my shell is denying me
root@OPNsense:~ # /conf/config.xml
/conf/config.xml: Permission denied.

"/conf/config.xml" is not an executable command. To display the contents of a file you use the "cat" command in Unix.

Code Select Expand

cat /conf/config.xml

HTH,
Patrick

[Taunt9930]

sending the feedback wont be a problem.

my issue is getting the logs required as ive just posted.

That is done through send feedback link, as the instructions posted by IHK said when he asked you to - tick the options to send logs, Zenarmor configuration, and related opnsense configuration.

[ozlecz]

thanks and feedback was sent

[ozlecz]

issue solved

time was rightly set to asia/???, but the dashboard time was a day ahead. manualy set time and date on shell and live session started capturing datas.

[IHK]

Thanks for the update.