Sensei ongoing unresolved bugs and service not as claimed

[zauopn]

I've been waiting for months to see if Sensei finally has the common courtesy to reply to my tickets and to fix the ongoing bugs and releases basic features advertised in the paid subscription. Sensei support closed tickets as resolved but there was no resolution and you never provided a clear response.

what is the status of the following issues? MongoDB continues crashing even with latest Sensei release.

I agree with Matt about the following: there is no software free of bugs. However, I haven't been the only user who has reported issues with mongodb and basic functionalities. In the opnsense / sensei forum there are other users who have reported MongoDB issues.
Your response doesn't provide clear responses regarding the major Sensei bugs and basic missing features that are being advertised in the paid subscription and are still not fully working. There is another ticket about that and as shown below response was that it was going to be added in a future release..

1) The ongoing mongodb issues, that makes the Sensei reporting unreliable as it only logs a few days, and after logs increase then mongodb error shows up and user has to reset logs to get the Sensei reporting to work again.
2) Customized Landing Pages for Blocked Sessions with Sensei Premium for HTTP AND HTTPS.
3) Fully working Sensei with latest version of OPNSense.

When are at least these ongoing issues/bugs going to be fully resolved?

Also in regards to item 3) about working landing pages you claimed it was going to be available on Q3 2020, it is already Q1 2021 and the issue is still unresolved:


"Thanks for reaching out and letting us know about your problem.

This occurs in the https connection. Https connections can be only resetting, can not be redirecting a landing page without TLS inspection. Full TLS inspection has been implemented in the packet engine. It'll take some time for us to roll out this functionality.

We hope to make it available in Q3 2020."

[mb]

Hi @zauopn,

Sorry to hear that your experience was not up to your expectations. Can you PM me your ticket id? Let me have a look.

[zauopn]

Hi @mb,

Since I haven't received a response, I had to post the questions here, some of the tickets numbers below:

March/4/2021
Your request (2262) has been received and is being reviewed by our support staff.

Your request (1282) has been updated
Request #1281 "MongoDB error" was closed and merged into this request #1282

[mb]

Thanks. Let me have a look and I'll get back.

[jclendineng]

Bump

Block pages are still not working, Im assuming it is a known issue?

[sy]

Hi,

For SSL/TLS connections are not ready yet. But the team is working on it and will be ready with v 1.10. Landing page is working for HTTP connections.