25.10.1_2 Business SSH and WebUI hangs up on a Deciso Appliance

Started by Wuensch-AG-Adm, April 08, 2026, 06:08:15 PM

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April 08, 2026, 06:08:15 PM
Dear Community,
After two or three updates, I'm writing to say that I'm still having issues with the WebUI and even with an unresponsive SSH. We use the Business version of the system and typically a hardware appliance that is fully compatible with the system, since it is a Deciso/OPNSense product. 8 GB AMD EPYC 3101 4-core processor DEC3840 – OPNsense

 top -aSH
last pid: 37524;  load averages: 19.72, 22.81, 27.25                                                                                                                                 up 75+17:14:16  17:25:58
722 threads:   23 running, 677 sleeping, 22 waiting
CPU:  6.3% user,  0.0% nice, 93.6% system,  0.2% interrupt,  0.0% idle
Mem: 2338M Active, 3065M Inact, 504M Laundry, 971M Wired, 2058K Buf, 874M Free
ARC: 308M Total, 63M MFU, 136M MRU, 38M Anon, 2677K Header, 68M Other
     144M Compressed, 480M Uncompressed, 3.34:1 Ratio
Swap: 8418M Total, 4243M Used, 4175M Free, 50% Inuse

  PID USERNAME    PRI NICE   SIZE    RES STATE    C   TIME    WCPU COMMAND
28535 root         68    0    17M  2624K RUN      0   0:04  72.71% /sbin/ifconfig -m -v
24521 root         68    0    17M  2628K CPU2     2   0:04  57.40% /sbin/ifconfig -m -v
    0 root        -64    -     0B  1712K CPU3     3 526.4H  55.32% [kernel{if_igc3_tq}]
22164 root         68    0    17M  2624K RUN      1   0:03  42.03% /sbin/ifconfig -m -v
33088 root         94    0    17M  2624K RUN      3   0:02  40.91% /sbin/ifconfig -m -v
33192 root         68    0    17M  2612K CPU1     1   0:03  33.31% /sbin/ifconfig -m -v
36021 root         68    0    17M  2624K RUN      2   0:01  13.56% /sbin/ifconfig -m -v
61959 ntopng       32    0   716M   186M RUN      0 274.2H   4.84% /usr/local/bin/ntopng /usr/local/etc/ntopng.conf -U ntopng -G /var/run/ntopng/ntopng.pid -1 /usr/local/share/ntopng/httpdocs -2 /usr/local
  370 root         68    0   246M    49M accept   1   1:19   0.28% /usr/local/bin/python3 /usr/local/opnsense/service/configd.py console (python3.11){python3.11}


This happens every time I stay on the dashboard for too long.
Is there a patch or another solution I can implement myself?

Thank you in advance

Regards,

Joel
April 08, 2026, 06:11:58 PM #1
Have you tried disabling ntopng?
Deciso DEC750
People who think they know everything are a great annoyance to those of us who do. (Isaac Asimov)
April 08, 2026, 06:25:03 PM #2
Quote from: Patrick M. Hausen on April 08, 2026, 06:11:58 PMHave you tried disabling ntopng?
I'm trying this option right now.
Thanks.
April 08, 2026, 06:44:29 PM #3
Quote from: Patrick M. Hausen on April 08, 2026, 06:11:58 PMHave you tried disabling ntopng?
I'm getting an error with Gateways and Interface Statistics -> Failed to load widget.
April 08, 2026, 07:10:31 PM #4
Reload the page? Possibly you are logged out?
Deciso DEC750
People who think they know everything are a great annoyance to those of us who do. (Isaac Asimov)
April 21, 2026, 05:12:07 PM #5
Quote from: Patrick M. Hausen on April 08, 2026, 07:10:31 PMReload the page? Possibly you are logged out?
I can confirm that I'm not logged out. I get every time the Gateways -> Failed to load widget (sometimes memory / interface statistics and system information are disappearing)
My memory is full (75% and generally it was 40%), and this problem has existed since version 25.7 and continues to occur in version 25.10.

top -o cpu
  PID USERNAME    THR PRI NICE   SIZE    RES STATE    C   TIME    WCPU COMMAND
80870 root          1  68    0    17M  2572K iflib    3   0:02  57.13% ifconfig
95766 root          1  60    0    17M  2580K iflib    2   0:02  52.22% ifconfig
58397 root          1  98    0    17M  2588K CPU2     2   0:03  38.47% ifconfig
70902 root          1  55    0    17M  2576K iflib    3   0:02  22.72% ifconfig
99748 root          1  68    0    17M  2588K iflib    1   0:00  13.27% ifconfig
69680 root          1  68    0    17M  2588K iflib    1   0:02  12.13% ifconfig
85142 root          1  68    0    17M  2576K iflib    3   0:00   4.73% ifconfig
10600 root          1  68    0    61M    32M piperd   0   0:00   3.41% php
  370 root         14  68    0   256M    40M accept   2  16:50   1.54% python3.11

top -o res
  PID USERNAME    THR PRI NICE   SIZE    RES STATE    C   TIME    WCPU COMMAND
67460 www           3  20    0  3293M  1609M uwait    2   0:03   0.00% httpd
67192 www           4  20    0  3313M  1374M uwait    3   0:04   0.00% httpd
32191 root          7  20    0  3118M   582M RUN      2 433:16   0.33% suricata
19415 www           4  20    0  1222M   505M uwait    0   0:19   0.00% httpd
42797 www          27  68    0   728M   406M piperd   3   3:40   0.00% httpd
64863 www          27  20    0   713M   385M piperd   0   4:28   0.00% httpd
22121 www           3  20    0   711M   228M uwait    1   0:10   0.00% httpd
22202 www           3  20    0   711M   228M uwait    2   0:10   0.00% httpd
42698 www          27  68    0   468M   212M piperd   0   1:02   0.00% httpd
85492 root         22  26    0  1765M   198M kqread   0  60.5H   0.21% crowdsec
42013 www          27  68    0   328M   134M piperd   1   0:10   0.00% httpd
April 21, 2026, 11:30:10 PM #6
Did you try resetting the lobby configuration ?
Today at 03:25:05 PM #7
Quote from: Wuensch-AG-Adm on April 21, 2026, 05:12:07 PM
Quote from: Patrick M. Hausen on April 08, 2026, 07:10:31 PMReload the page? Possibly you are logged out?
I can confirm that I'm not logged out. I get every time the Gateways -> Failed to load widget (sometimes memory / interface statistics and system information are disappearing)
My memory is full (75% and generally it was 40%), and this problem has existed since version 25.7 and continues to occur in version 25.10.

top -o cpu
  PID USERNAME    THR PRI NICE   SIZE    RES STATE    C   TIME    WCPU COMMAND
80870 root          1  68    0    17M  2572K iflib    3   0:02  57.13% ifconfig
95766 root          1  60    0    17M  2580K iflib    2   0:02  52.22% ifconfig
58397 root          1  98    0    17M  2588K CPU2     2   0:03  38.47% ifconfig
70902 root          1  55    0    17M  2576K iflib    3   0:02  22.72% ifconfig
99748 root          1  68    0    17M  2588K iflib    1   0:00  13.27% ifconfig
69680 root          1  68    0    17M  2588K iflib    1   0:02  12.13% ifconfig
85142 root          1  68    0    17M  2576K iflib    3   0:00   4.73% ifconfig
10600 root          1  68    0    61M    32M piperd   0   0:00   3.41% php
  370 root         14  68    0   256M    40M accept   2  16:50   1.54% python3.11

top -o res
  PID USERNAME    THR PRI NICE   SIZE    RES STATE    C   TIME    WCPU COMMAND
67460 www           3  20    0  3293M  1609M uwait    2   0:03   0.00% httpd
67192 www           4  20    0  3313M  1374M uwait    3   0:04   0.00% httpd
32191 root          7  20    0  3118M   582M RUN      2 433:16   0.33% suricata
19415 www           4  20    0  1222M   505M uwait    0   0:19   0.00% httpd
42797 www          27  68    0   728M   406M piperd   3   3:40   0.00% httpd
64863 www          27  20    0   713M   385M piperd   0   4:28   0.00% httpd
22121 www           3  20    0   711M   228M uwait    1   0:10   0.00% httpd
22202 www           3  20    0   711M   228M uwait    2   0:10   0.00% httpd
42698 www          27  68    0   468M   212M piperd   0   1:02   0.00% httpd
85492 root         22  26    0  1765M   198M kqread   0  60.5H   0.21% crowdsec
42013 www          27  68    0   328M   134M piperd   1   0:10   0.00% httpd


I am also having some high memory issues recently.
Does your issue/findings seem similar to what I have occuring?

https://forum.opnsense.org/index.php?topic=51603.0
Today at 04:09:48 PM #8
Quote from: newsense on April 21, 2026, 11:30:10 PMDid you try resetting the lobby configuration ?
I've already done that, but today memory usage is only at 32%, and CPU usage is between 10% and 50%. Yesterday, memory usage was at least 75% and CPU usage was between 80% and 100%. I can't compare that to today.

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