Squid Web Proxy services error - 25.4.1 Business Edition - chaos for our company

[Wuensch-AG-Adm]

Dear Community and OPNsense Team,

we have bought a Deciso / OPNsense Appliance the Business Edition to receive every time a stable version of the system and the plugins too (normally they're tested on the community version).
Today during the maintenance, we have upgraded our appliance to the version 25.4.1 and after the reboot the squid plugin doesn't work anymore
Version: os-squid 1.2
A segmentation fault warning, and it's not the first time we've seen something like this, and each time we've solved the problems by making a few changes to the parameters.
This time it simply doesn't work and our company have no Internet without chaotic passthrough that I need the set up in urgence.

The first question: Shouldn't the Business Edition be tested better with plugin integration? (the minimum requirements for the business functions)
If no for the Business customer we need the list of the Business plugin that we can use (when we are buying the appliance for example)

here the infos on the warning message:

template reload Deciso/Proxy: OK
template reload OPNsense/ProxySSO: OK
Segmentation fault
Performing sanity check on squid configuration.
2025/06/05 08:30:13| Processing Configuration File: /usr/local/etc/squid/squid.conf (depth 0)
2025/06/05 08:30:13| Starting Authentication on port 127.0.0.1:3128
2025/06/05 08:30:13| Disabling Authentication on port 127.0.0.1:3128 (interception enabled)
2025/06/05 08:30:13| Starting Authentication on port [::1]:3128
2025/06/05 08:30:13| Disabling Authentication on port [::1]:3128 (interception enabled)
2025/06/05 08:30:13| Starting Authentication on port 127.0.0.1:3129
2025/06/05 08:30:13| Disabling Authentication on port 127.0.0.1:3129 (interception enabled)
2025/06/05 08:30:13| Starting Authentication on port [::1]:3129
2025/06/05 08:30:13| Disabling Authentication on port [::1]:3129 (interception enabled)
2025/06/05 08:30:19| Processing Configuration File: /usr/local/etc/squid/pre-auth/20-negotiate.auth.conf (depth 1)
2025/06/05 08:30:19| Processing Configuration File: /usr/local/etc/squid/pre-auth/40-snmp.conf (depth 1)
2025/06/05 08:30:19| Processing Configuration File: /usr/local/etc/squid/pre-auth/dummy.conf (depth 1)
2025/06/05 08:30:19| Processing Configuration File: /usr/local/etc/squid/pre-auth/parentproxy.conf (depth 1)
2025/06/05 08:30:19| Processing Configuration File: /usr/local/etc/squid/auth/10-opnproxy-ext.auth.conf (depth 1)
2025/06/05 08:30:19| Processing Configuration File: /usr/local/etc/squid/auth/dummy.conf (depth 1)
2025/06/05 08:30:19| Processing Configuration File: /usr/local/etc/squid/post-auth/dummy.conf (depth 1)
2025/06/05 08:30:19| WARNING: use of 'reload-into-ims' in 'refresh_pattern' violates HTTP
2025/06/05 08:30:19| WARNING: HTTP requires the use of Via
2025/06/05 08:30:19| Set Current Directory to /var/squid/cache
Segmentation fault

segmentation fault is quite general. Where can we see the detailed error message?
We have a backup of the configuration. Is there a link to the procedure for an emergency plan? If we need to quickly restore.
I've found this website: https://www.thomas-krenn.com/de/wiki/OPNsense_Konfiguration_wiederherstellen

We have tried to disable the squid proxy but the problem is still the same because of the NAT that squid proxy is creating when there's a transparent proxy.
We are currently being blocked by our OPNsense.

Thank you ahead for you help.

Regards,

Joel.

[Patrick M. Hausen]

Best contact Deciso directly. This is the community forum, not the support channel.

[Wuensch-AG-Adm]

Thank you for your reply, Patrick.
I will continue to try to use all communication channels. I don't consider this forum to be a support platform. Perhaps someone else has already had this problem.
We purchase business appliances in order to have stable versions and fewer or no problems with troubleshooting. The support channel would be intended for us if we needed to set something up and it wasn't working, but that wasn't the case this time.
Regards.