OPsense no internet on new fiber connection

[SammyBoi]

I have been using OPNsense for about a year on my old cable internet connection with no issues. Recently switched to gigabit fibre and so the modem changed.

Everything works perfectly fine with my ISP provided equipment and the new Cat8 cables I bought. But when I try to use my OPNsense PC as the router, there is no internet (but LAN works).

Here's the equipment the ISP gave me:

Nokia XS-010X-Q (Modem, 10 Gigabit speed capable)

TP-Link Deco X50 (Router and WiFi AP)

The NIC is use the Intel I350-T2. I made sure that it is a genuine NIC too.

Here's what I did:

1) Ensured LAN and WAN ports are correctly configured and plugged in

2) Complete reinstall of OPNsense

3) Tried to see if I can get internet by plugging the PC directly to the modem's ethernet port. No internet. There's internet only if I connect the TP-LINK Deco to the ethernet port and then plug the PC into the Deco. I don't know if this is relevant though.

4) Tried using the old Cat5e cables I had lying around. Still no internet through OPNsense. Only LAN.

5) Checked that the NIC ethernet ports are working. OPNsense auto identifies link connection when manually configuring interfaces for both igb0 and igb1. So both ports seem to work.

6) Wanted to eliminate the switch from being an issue. Directly connected PC to LAN port on the NIC. Still only LAN. No internet.


NOTE: One thing I did notice though is that the "Link State UP" and Link State DOWN" messages never showed up on the OPNsense live install phase regardless of the cables used. I don't know if that is an issue as auto identification seems to work when manually configuring interfaces.

I am 99% sure the issue is with some OPNsense setting that I don't know about.

Your help would be greatly appreciated by this noob!

[bartjsmit]

I think the Deco is a PPPoE client. You need the credentials to authenticate with the ISP PPPoE server.

[SammyBoi]

Yes, I do see that the connection is listed as a PPPoE connection. But my ISP did not give me credentials to this. Do I need to call them to get this?

[Patrick M. Hausen]

Yes, I do see that the connection is listed as a PPPoE connection. But my ISP did not give me credentials to this. Do I need to call them to get this?

Yes.