[SOLVED] Zenarmor will not register to Cloud Console

[NopSled]

Hello Everyone -

I'm running the most recent version of ZA with a Home license. I have been unable to get my instance to register to the cloud portal. When attempting to connect, I get the following message: "We could not communicate connect operation to your device. It might be possible that your device is not reachable at the moment." The appliance is online with good WAN connectivity. Everything appears to be good there. I uninstalled / reinstalled ZA, but get the same results. ZA appears to be working otherwise. Not really sure how to troubleshoot this. Has anyone run into this issue before?

I'm currently running OPNSense 23.7.1_3 on a ProtectLi VP4650 and have no other issues otherwise.

Thanks!

[starfox101]

yes I have! I just gave up. There was an update available 14.3....In zenarmor dies at 30% multiple time! Got from opnsense check for update. No help, but let you know your not the only one...
hardware dec850     OPNsense 23.4.2-amd64

[beki]

Hi NopSled,

Your issue is fixed in 1.14.3 shipped today. You may try updating Zenarmor.

Bests

[NopSled]

My problem is corrected. I submitted a bug report to Zenarmor via the app and they were pretty responsive in seeing what the issue was. While everything on my appliance was working fine, I had modified my web gui port to something other than 80 or 443. They released ver 1.14.3 which corrected the issue. With that fix, the appliance now connects to the cloud console with no issues.

I had various random issues with another platform I attempted to run Zenarmor on, but it runs well on the Protectli VP4650.

[starfox101]

Now fixed for me also!