My server always shows cloud intel down

[allebone]

Unsure how to troubleshoot this. I just uninstalled and then reinstalled and changed to mongo db in the hope it would fix it but it still shows servers are down for cloud threat intel even in the setup as per below. How can I troubleshoot this? Unsure how to access logs. 


https://imgur.com/a/Lyu628m

[beki]

Hi allebone,
Is there any firewall rule which blocks ICMP packets? Zenarmor checks CTI servers connection via ping.

[almodovaris]

Imho, it also happens when there is zero activity going through Zenarmor. So: first generate some traffic which can be processed by Zenarmor, and only then it will show the servers as online.

[allebone]

Hi. No icmp works fine and this started being an issue a few updates ago. It always used to work fine. My entire network goes through my firewall and all traffic so I believe it’s something else.

[allebone]

Hi

I have found the issue. I normally check things from my phone as its just easier for me but I see now that checking from your phone produces different information for the zenarmor plugin, one of the bits of information being that all the servers are down. I happened to rarely be in the web interface from a pc and noticed everything was working that tipped me off. I believe I did not need to actually reinstall the entire package either and this was done based on the information being wrong displayed when using safari on an iphone.

P