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Deep Disappointment with Zenarmor's Commitment
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Topic: Deep Disappointment with Zenarmor's Commitment (Read 108 times)
pradip.marathon
Newbie
Posts: 8
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Deep Disappointment with Zenarmor's Commitment
«
on:
October 21, 2024, 07:19:01 am »
I feel compelled to share my recent experience with Zenarmor regarding their services and commitments. As a long-time customer, I was assured that my subscription would be upgraded to the SSE version at no additional cost. This assurance played a significant role in my decision to continue with Zenarmor.
Unfortunately, this promise has not been fulfilled, and my disappointment has only deepened after escalating the issue to the CEO. Instead of a resolution, I received responses that seemed dismissive and failed to address my concerns. The conditions have changed unexpectedly, leaving me feeling undervalued as a customer.
I have faced numerous technical issues that remain unresolved, and the lack of communication regarding my upgrade has only added to my frustration. It’s disheartening to see a company that once held great promise fail to keep its word, especially after raising these issues at the highest level.
I urge others who have faced similar issues to voice their experiences as well. We deserve to have our commitments honored and our concerns addressed.
Thank you for reading.
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franco
Administrator
Hero Member
Posts: 17548
Karma: 1592
Re: Deep Disappointment with Zenarmor's Commitment
«
Reply #1 on:
October 21, 2024, 10:52:44 am »
In the spirit of this forum I'd like people to ask technical questions more than share resentment, because at the end of the day only one will bring OPNsense and Zenarmor forward.
Cheers,
Franco
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Deep Disappointment with Zenarmor's Commitment