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22.1 Legacy Series / Re: Default Deny Rule - Once Again
« on: February 17, 2022, 02:11:45 pm »
Thanks for your time and story.
I agree on the difficulty of a proper external help without a full overview of the configuration.
I must admin that we pushed the overall setup to some degree of complexity using VPNs, multiWan FO & LB, HA, etc.
That's the main reason why I objected about the rule definitions, hard to imagine the problem is so easy to reproduce since I would bet it would affect many more admins.
For the sake of the discussion, I do believe that in consideration of what we said, a better set of tools for debugging should be evaluated to overcome the need of seeing/interacting with the actual device/configuration.
Providing some insight about what is going on behind the curtains to the firewall admins might be the solution to allow them to help practically to root out bugs without disclosing information.
On the other hand, similarly, integrating some export tool for debugging logs (with some mangling of IPs and other sensitive info), to allow users to provide something standardized to developers to more easily get to an answer, might conduce to a superior bug discovery process and overall support experience for the community.
Meanwhile, after replacing the various rules and a bunch of reboots (including a full power off of both units at the same time), the problem seems to be gone.
Thanks a lot!
I agree on the difficulty of a proper external help without a full overview of the configuration.
I must admin that we pushed the overall setup to some degree of complexity using VPNs, multiWan FO & LB, HA, etc.
That's the main reason why I objected about the rule definitions, hard to imagine the problem is so easy to reproduce since I would bet it would affect many more admins.
For the sake of the discussion, I do believe that in consideration of what we said, a better set of tools for debugging should be evaluated to overcome the need of seeing/interacting with the actual device/configuration.
Providing some insight about what is going on behind the curtains to the firewall admins might be the solution to allow them to help practically to root out bugs without disclosing information.
On the other hand, similarly, integrating some export tool for debugging logs (with some mangling of IPs and other sensitive info), to allow users to provide something standardized to developers to more easily get to an answer, might conduce to a superior bug discovery process and overall support experience for the community.
Meanwhile, after replacing the various rules and a bunch of reboots (including a full power off of both units at the same time), the problem seems to be gone.
Thanks a lot!