Deep Disappointment with Zenarmor's Commitment

[pradip.marathon]

I feel compelled to share my recent experience with Zenarmor regarding their services and commitments. As a long-time customer, I was assured that my subscription would be upgraded to the SSE version at no additional cost. This assurance played a significant role in my decision to continue with Zenarmor.

Unfortunately, this promise has not been fulfilled, and my disappointment has only deepened after escalating the issue to the CEO. Instead of a resolution, I received responses that seemed dismissive and failed to address my concerns. The conditions have changed unexpectedly, leaving me feeling undervalued as a customer.

I have faced numerous technical issues that remain unresolved, and the lack of communication regarding my upgrade has only added to my frustration. It’s disheartening to see a company that once held great promise fail to keep its word, especially after raising these issues at the highest level.

I urge others who have faced similar issues to voice their experiences as well. We deserve to have our commitments honored and our concerns addressed.

Thank you for reading.

[franco]

In the spirit of this forum I'd like people to ask technical questions more than share resentment, because at the end of the day only one will bring OPNsense and Zenarmor forward.


Cheers,
Franco

[dirtyfreebooter]

as a person who just bought a 3 year license to opnsense has been a paying customer of zenarmor for > 1 year now, i get what you are saying franco, but if this is only for technical issues, where else does a paying customer address this? reddit only i guess? there isn't some review section on the opnsense store or zenarmor website for paying customers.

i think staying positive is best, but at the end of the day, the business cannot be shielded from feedback or reviews or experiences.

i really love opnsense and i want to love zenarmor, but sensei/sunnyvalley doesn't do themselves any favors IMHO

[franco]

I just don't want this forum to become a substitute Yelp. We could share some facts here about the situation but ultimately Zenarmor needs to address this (in communication and engagement first and foremost) which is where I don't think these types of postings will be the catalyst.


Cheers,
Franco

[Seimus]

" substitute Yelp"

I just imagined what if OPNsense was officially run from Yelp, what a weird thought.

Franco I agree with you, but a constructive critic doesn't hurt. Even thou this topic is more on the other side of the note...

Regards,
S.

[athurdent]

All the tickets I raised with them were taken care of in a timely and professional manner.
I mainly bought Home to support development, the free edition (and you don’t get that level of DPI insights/filtering for free anywhere else) is pretty awesome itself.

Not saying that it’s not something nice to play with, but in the end:
SSE (SSL Inspection) is usually not something you run at home anyways, as you have to roll out certificates and will have to constantly exempt stuff (certificate pinned apps, incompatible websites) to make users happy. It has a very low WaF and your kids would start visiting the neighbors pretty often soon. 😅

[franco]

> Franco I agree with you, but a constructive critic doesn't hurt.

I don't disagree. I want to mostly point out opening with "deep disappointment" in the subject is a lost cause. Eventually you want to have a stance that can be amended by others.


Cheers,
Franco

[dirtyfreebooter]

> Franco I agree with you, but a constructive critic doesn't hurt.

I don't disagree. I want to mostly point out opening with "deep disappointment" in the subject is a lost cause. Eventually you want to have a stance that can be amended by others.

point taken. yea the OP wording clearly shows their frustration, but might be a bit dramatic. ultimately though, its up to you and opnsense, as it is your product and such and we have to respect that as well. thanks for taking the time give your point of view.

[pradip.marathon]

Zenarmor has potential, However advanced features and functions that many competitors have already developed, including AI capabilities are their in roadmap. This is why we have continued to support them, as we once saw promise in their roadmap. However, the lack of commitment to customer satisfaction is concerning.

If Zenarmor is positioning itself as a cost-effective solution compared to the market, it’s vital for them to understand the challenges customers face and the frustration that arises when commitments are not honored. It’s important for us to have a platform to express our experiences and concerns.

I hope Zenarmor will recognize the need for accountability and take customer feedback seriously. Open communication and reliability are essential to maintaining a loyal customer base.

Thank you for allowing me to share my thoughts.

[athurdent]

If someone tries to sell AI in the security sector, I usually look twice, double check and then smile about what was actually offered as being AI.

THB, I‘d love it if they didn’t try to sell anything as „AI“ for security and just sit out the hype. Remember blockchain?

[Patrick M. Hausen]

AI is the next crypto.

[Seimus]

AI is the next crypto.

+1

Ever heard of AI power supplies? Those are AI because you can run devices on them that run AI......

[bimbar]

AI is the next crypto.

I'm expecting the crash after the hype. Maybe next year?

Still, it's more useful than crypto which, unfathomably, is still around.

[athurdent]

NVIDIA likes both. 

[yeraycito]

Zenarmor has potential, However advanced features and functions that many competitors have already developed, including AI capabilities are their in roadmap. This is why we have continued to support them, as we once saw promise in their roadmap. However, the lack of commitment to customer satisfaction is concerning.

If Zenarmor is positioning itself as a cost-effective solution compared to the market, it’s vital for them to understand the challenges customers face and the frustration that arises when commitments are not honored. It’s important for us to have a platform to express our experiences and concerns.

I hope Zenarmor will recognize the need for accountability and take customer feedback seriously. Open communication and reliability are essential to maintaining a loyal customer base.

Thank you for allowing me to share my thoughts.

I agree, lately they are more concerned with large scale enterprise customers than with those of us betatesters out there. On the zenarmor website you can request a trial version of zenarmor SSE for home users and I have been trying for weeks and all I get is advertising in my email.