16
17.1 Legacy Series / Re: Slow Internet behind Spectrum/Charter/TWC 300 mpbs connection
« on: July 26, 2017, 09:58:56 pm »
7/25/2017:
OK. So I was reading up the on SB6190 which I left in BTW. Seems the ARRIS modems have the PUMA6 chipset which has issues with it (latency). So I decided to buy another Spectrum supported cable modem: netgear CM600, called spectrum "support", installed it, same issue. 300Mps down first time, then it drops down to 100.
At this point between the screaming match that ensued between myself and "tech support" guy, I not-so-kindly asked to speak with his supervisor whom I asked politely to send someone out.
7/26/2017:
This morning spectrum tech knocks on the door, power goes out on in the whole hood. Can it get any better? So it gave me the opportunity to explain to him my setup, what I tried, etc. He politely said Spectrum will NOT care nor do anything about anything that leaves the wan port of the cable modem. It's beyond their hands. I asked him what router/FW devices work in this area and consistently are getting the service level download speeds thinking maybe 300 is not yet solid here? He left me a netgear R6300v2 router. With this router, I'm consistently getting 300 Mps down. One thing that I find very disturbing is, I had to call spectrum support to get the modem WAN (DHCP) IP stick because I just hooked it up and it wasn't assigning an IP to it.
I'm not running opnsense now. I have a i3-based DS81 I can re-purpose. I will probably wind up moving the opnsense config to that and retest to see if that solves the issue.
OK. So I was reading up the on SB6190 which I left in BTW. Seems the ARRIS modems have the PUMA6 chipset which has issues with it (latency). So I decided to buy another Spectrum supported cable modem: netgear CM600, called spectrum "support", installed it, same issue. 300Mps down first time, then it drops down to 100.
At this point between the screaming match that ensued between myself and "tech support" guy, I not-so-kindly asked to speak with his supervisor whom I asked politely to send someone out.
7/26/2017:
This morning spectrum tech knocks on the door, power goes out on in the whole hood. Can it get any better? So it gave me the opportunity to explain to him my setup, what I tried, etc. He politely said Spectrum will NOT care nor do anything about anything that leaves the wan port of the cable modem. It's beyond their hands. I asked him what router/FW devices work in this area and consistently are getting the service level download speeds thinking maybe 300 is not yet solid here? He left me a netgear R6300v2 router. With this router, I'm consistently getting 300 Mps down. One thing that I find very disturbing is, I had to call spectrum support to get the modem WAN (DHCP) IP stick because I just hooked it up and it wasn't assigning an IP to it.
I'm not running opnsense now. I have a i3-based DS81 I can re-purpose. I will probably wind up moving the opnsense config to that and retest to see if that solves the issue.