WAN Interface on my Protectli v1210 fails to negotiate speed/duplex correctly when ISP coax is connected to cable modem, but does negotiate properly (2500/fdx) when I disconnect the ISP coax.
I'm fairly certain this is an ISP issue, but would appreciate some advice on how to collect meaningful information to help with ISP tech support
Setup
- Cox ISP 2Gbps Internet
- Motorola SB8611 cable modem
- Protectli V1210, 2 IntelĀ® I226-V 2.5Gigabit Ethernet NIC ports, RJ-45
- OpnSense 26.1.9
ISP---(coax)---[modem]---(cat6)---[Protectli/OpnSense bare metal]---
Issue
- WAN Interface fails to autonegotiate to 2500 and fails to get WAN IP (same issue if I hard configure 2500-t)
- Same issue with either interface (igc0 or igc1)
- Same issue with multiple cables
- Same issue with two different cable modems (Motorola SB861))
- Removing the ISP coax from cable modem, then WAN interface negotiates properly and receives default IP (192.168.100.x) from cable modem
- Factory reset / default OpnSense does not resolve nor does CMOS reset on Protectli
- Replacing OpnSense firewall with an older Asuswrt router (gt-ax6000) and the WAN interface on the router does negotiate properly to 2500/fdx and obtain WAN IP from ISP
Questions
1. Are there any interface settings and/or tunable I can configure to resolve this
2. What cli command can I run to help diagnose this + information I should capture to bring to ISP, so I can avoid the "simple" questions (change the cable, reset the router, ...)
I'm fairly certain this is an ISP issue, but would appreciate some advice on how to collect meaningful information to help with ISP tech support
Setup
- Cox ISP 2Gbps Internet
- Motorola SB8611 cable modem
- Protectli V1210, 2 IntelĀ® I226-V 2.5Gigabit Ethernet NIC ports, RJ-45
- OpnSense 26.1.9
ISP---(coax)---[modem]---(cat6)---[Protectli/OpnSense bare metal]---
Issue
- WAN Interface fails to autonegotiate to 2500 and fails to get WAN IP (same issue if I hard configure 2500-t)
- Same issue with either interface (igc0 or igc1)
- Same issue with multiple cables
- Same issue with two different cable modems (Motorola SB861))
- Removing the ISP coax from cable modem, then WAN interface negotiates properly and receives default IP (192.168.100.x) from cable modem
- Factory reset / default OpnSense does not resolve nor does CMOS reset on Protectli
- Replacing OpnSense firewall with an older Asuswrt router (gt-ax6000) and the WAN interface on the router does negotiate properly to 2500/fdx and obtain WAN IP from ISP
Questions
1. Are there any interface settings and/or tunable I can configure to resolve this
2. What cli command can I run to help diagnose this + information I should capture to bring to ISP, so I can avoid the "simple" questions (change the cable, reset the router, ...)
"