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22.7 Production Series / Re: lack of support for opnsense hardware
« on: August 15, 2022, 05:06:46 pm »You bought hardware and not support.
That is like buying Office 2019 and expecting phone support. It is not gonna happen. You get "community" aka forum support.
If you buy support here https://shop.opnsense.com/product/opnsense-business-support-subscription/ you get 2h phone support included.
But I agree that based on the problems here on the forum, 22.7 should not have been public yet. I for one wait until 22.7.X is released.
I completely disagree about Office 2019 example... I have a site license for Windows anything and it costs $100USD an hour to dial them up.... So NO! not the same.
When purchasing any hardware, go look this up, you own Zilch, Nada, Zero!!! This is due to DMCA. However, you are to have some support, i.e. in email form in regards to hardware issues such as dead SSD in weeks.
