Messages

Hi,

Please share a report with the team by following the instructions in the below link

https://zenarmor.com/docs/support/reporting-bug

Hi,

Thank you for your assistance. It appears that the issue is linked to Netmap. We will investigate it and update the team accordingly.

Hi Michael,

I don't believe that the ISP influences this behavior. You can perform the same test using dynamic DNS sites like ddns.net or noip.com, among others.

Hi,

Kindly protect the WireGuard interface and set Zenarmor to bypass mode instead of rebooting when the issue reoccurs. We will determine if the problem is associated with Zenarmor or netmap.

Hi,

Zenarmor retires both log and reporting data. However, the growing data is not an old data to retire; rather, it stops the engine service to prevent a system outage.

Hi,

Thanks for reaching out and letting us know about the issue.
 
There is a known issue with MongoDB retire process. It will be fixed with upcoming release. If you would like to apply the patch before release, please replace the attached file with the existing one.  The file location is /usr/local/zenarmor/scripts/datastore/mongodb_helper.php.

Hi,

Please try to visit test malware site eicar.org and check its category in the reports. If it doesn't appear as Malware/Virus. Please share a report by following the instructions in the below link

https://zenarmor.com/docs/support/reporting-bug

Hi,

Zenarmor stops the engine service by controlling swap and disc usage. You need to see details in notifications why it has been stopped. Did you check the notifications?

Hi,

Do you see any session in Threats tab in Live Sessions menu?

Hi Meg,

Kindly submit a report through the "Have Feedback" option located in the bottom left corner of the UI to investigate the issue.

Hi,

There might be a problem with the email queue again. Can you share a report by following the instructions in the below link

https://www.zenarmor.com/docs/support/reporting-bug

Hi,

It seems related ipdr files. It has more than 8192 character. Please increase the log level to DEBUG4 in Settings - Logging - Level then contact support via "Have Feedback" in the bottom left corner of UI.

Hi,

Are all source hostnames the same? And can you confirm that you can see the devices on other interfaces in Device Identification menu?

Hi,

Did you protect the Nordlynx interface on Zenarmor? If so, can you see any traffic from this interface in the Reports - Connections - Interfaces & VLAN chart? Lastly, is this interface's IP block assigned to a local usage block?

Hi,

I believe you have an ad blocker plugin installed in your browser. Websites can detect them because they operate through a proxy. Zenarmor prevents ads while a session is active, making it unnoticeable to websites.