Messages

Hi,

Is there any news on the issue?

Hi,

You should see the UDP on port 53 traffic in Live Sessions - Connections report.

Hi,

It was released yesterday and is currently rolling out in phases. We expect the full rollout to be completed for all users by early next week. Please stay tuned for further updates, and feel free to reach out to our support team if you have any questions during this transition.

Hi,

Can you check via telnet or similar tool that updates.zenarmor.net is reachable on TCP port 443?

Hi,

The repository file appears to be correct. Could you please provide the logs and configuration by following the steps outlined in the link below? I kindly request that you select all checkboxes. 
https://www.zenarmor.com/docs/support/reporting-bug

Hi Arthur,

When the "Block Notification Page" is enabled, Zenarmor blocks TLS sessions based on the initial DNS request. For this to function correctly, client DNS traffic must be standard UDP on port 53 and pass directly through Zenarmor. Please note that encrypted protocols like DNS over HTTPS (DoH) or DNS over TLS (DoT) are not used on clint side. You can block both in App Controls and Web Controls. For standard HTTP traffic, the landing page will display automatically without specific DNS requirements. Please verify that the client is not using DoH/DoT and that their DNS traffic is being routed through Zenarmor.

Additionally, the following IP addresses have been reported for malicious activity. Please review the details via the links below:

https://www.abuseipdb.com/check/188.114.96.3
https://www.abuseipdb.com/check/188.114.97.3

Hi,

Please share the following command output

cat /usr/local/etc/pkg/repos/SunnyValley.conf

Hi,

Policies should not have identical settings. To enable both, you can differentiate them by assigning specific IP blocks in the IP section or configuring a 24/7 schedule for one. Once configured, both can be active; however, please note that the policy positioned at the top will take precedence and be applied to the traffic.

Hi,

Thank you for sharing your concern.

Please be assured that all sensitive data is automatically stripped from the config.xml file before being included in the report. Consequently, the shared files do not contain any confidential or private information. Our automated sanitization process ensures that your security and privacy are maintained at all times. If you have any further questions please feel free to reach out.

Hi There, 
 
Thanks for reaching out and bringing the issue to our attention.

Could you please provide the logs and configuration by following the steps outlined in the link below? I kindly request that you select all checkboxes. 
https://www.zenarmor.com/docs/support/reporting-bug
 
 
Best regards,

Hi,

- @dirtyfreebooter, Regarding the speed issue, we will check the update server for any slowness. You should not experience any problems at the moment. 

- @RutgerDiehard, Concerning the interrupted update issue, could you please share a report using the "Have Feedback" option located in the bottom-left corner of the UI? 

Hi,

Thank you for bringing this to our attention. We've identified the issue, and a fix will be included in version 2.4.2, which is scheduled for release today.

Hi,

That's unexpected. Could you try running the force install command again and verify?

Run: pkg install -fy os-sensei

Hi,

We have received your ticket and are currently investigating the issue.

Hi,

There doesn't seem to be any issue with logging out. Are you experiencing any errors when you attempt to log out?