OPNsense Forum

English Forums => General Discussion => Topic started by: paolo.dirienzo on May 31, 2016, 12:52:01 pm

Title: crash
Post by: paolo.dirienzo on May 31, 2016, 12:52:01 pm

Hello everyone.
my experience with my 3rg gen unit is not positive at the moment.
the management of the unit via web interface is really different from the ones I used to manage but the worst problem is that while I was in spain the unit crashed.
the unit does not boot any longer.
connecting the usb/serial the FW is continuously rebooting.
support of deciso suggested to  reinstall.
i can not stop booting and pressing F/ does not take me to a boot selection screen.

also, if I would be able to reinstall the software I am not really relaxed for the future....

!!

any suggestion?

ciao

Title: Re: crash
Post by: phoenix on May 31, 2016, 12:56:06 pm

If you have support from Deciso I'd suggest your best course of action would be to contact them directly.

Title: Re: crash
Post by: franco on June 01, 2016, 06:14:04 pm

This sounds like a hardware issue. Please talk to the manufacturer and check the media (SSD, SD/CF card) for defects. These things happen, unfortunately.

Title: Re: crash
Post by: paolo.dirienzo on June 02, 2016, 09:33:48 pm

hello, i am filling the form to return the item...
will keep you posted.
thank you!