OPNsense Forum
English Forums => Zenarmor (Sensei) => Topic started by: tuatara on October 07, 2022, 03:52:55 pm
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The free version has its limitations, so I want to trial for a while with a paid version to see if it is usable for me. Since I did not read the fine licensing print before at other parties in the past ... :(
I tried to find out how you can cancel a subscription, and what the cancellation period is when you pay monthly.
- Could not find it on the website, but perhaps I've overlooked.
- Did not receive an answer by mail within almost a week on this.
Does anyone here know?
Thanks in advance.
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Hi @tuatara,
Thanks for your interest in a zenarmor paid subscription. Please find below information about how we process refunds:
For Monthly Subscriptions:
* Cancellation requests can be made anytime. Subscription is terminated at the end of current term. No refunds.
For Annual Subscriptions:
* If the cancellation request is made within the same month the subscription is started, subscription can be terminated immediately and 100% of the subscription amount minus any applicable fees will be refunded. Otherwise, no refunds.
We see that if people want to experiment a little more, they start with a monthly subscription; and once they're more comfortable with the software, they upgrade to an annual subscription.
Hope you'll find this information helpful.
PS: We could not locate any recent questions about licensing in our support system. Any chances you can share your ticket/email information with me with a PM? Let me try to see why we could not get back to you promptly.
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For a home user 99 dollars to see if it works for you could be much, depending upon you're rich or poor. I'm poor for the Dutchies, but I can afford a home license.
For a business 369 dollars once to see if it works for you is peanuts.
Of course, if I had the option I would pay 50 dollars/year for a home license limited to 50 devices.