OPNsense Forum

English Forums => 24.7, 24.10 Legacy Series => Topic started by: Asperamanca on October 12, 2024, 01:33:07 PM

Title: Can't reach firewall - what can I do?
Post by: Asperamanca on October 12, 2024, 01:33:07 PM
I have used a Opnsense-based firewall (ready-to-use box from Deciso) for 3 years now, and regularly updated the OpnSense version.
Today, I simply cannot reach the firewall anymore (which I also use as DHCP server), my PCs don't get valid IP addresses. Even if I manually force them into the correct subnet, I cannot reach the firewall.
I checked the troubleshooting section, but all articles there seem to assume you can reach the web UI.

What can I do?

Edit: It's a DEC 600 and I already tried a hard reboot.
Title: Re: Can't reach firewall - what can I do?
Post by: dseven on October 12, 2024, 01:52:53 PM
Sounds like a hardware failure. Can you connect the USB/serial console and see if that reveals anything? https://docs.opnsense.org/hardware/serial_connectivity.html#serial
Title: Re: Can't reach firewall - what can I do?
Post by: Asperamanca on October 12, 2024, 03:00:16 PM
I see a COM port appearing in the device manager when I connect Windows PC to the DEC via USB cable, but when I try zo open a session using PuTTy on that com port ( using elevated rights) nothing happens.
Title: Re: Can't reach firewall - what can I do?
Post by: Asperamanca on October 12, 2024, 03:17:01 PM
Argh, network cable slipped out. Fatal User Error....